1. Who are we?
We are Flowers N Gifts 24x7– a leading online gift shop based in Kolkata, India. We offer fresh flowers, cakes, chocolates, dry fruits, gift cards and personalized gift items – made available in interesting arrangements and for a variety of occasions including birthday, anniversary, Valntine’s Day and more. Please visit our About Us page to find out more about us.
2. How can you place an order with us?
Flowers N Gifts 24x7 has a very simple purchase procedure in place. The same has been described in a few simple steps.
a) We have well-defined categories meant for different occasions. Choose the occasion for which you are buying gifts. Then you can choose from among the sub-categories highighting different gift items.
b) Browse the list of items in each category and if you like something then take your mouse on the image of the particular item and click on Buy Now.
c) Select the “Add to Cart” option if you are willing to continue shopping.
d) The View Cart button will offer you important details of the products that you have added in your cart. You can review the total amount you have shopped for and product details. Notably, the View Cart button is visible right at the top of the screen
e) The “Apply Discount Code” should be used for those accessing products that are available on discount at the first place.
f) Proceed to Checkout
g) Then you will be required to enter Billing and Shipping details. Other details to be entered include your message, when you want the gift to be delivered and other special instructions that you would want us to follow
h) After placing your order you have to choose a suitable payment option. We have a secured payment gateway which allows you to pay online by filling up your debit or credit card details
i) The order is confirmed as soon as the payment has been made successfully. We will send an e-bill to the e-mail id provided by you. You have the choice to take a printout of the same or else just view the Order History tab under the My Account button.
3. How can you pay us?
We accept credit cards, American Express cards, debit cards, Diners Club, JCB and Discover. Notably, both Indian and International debit cards are accepted. Our secured payment gateway is backed by the superior SSL (Secure Socket Layer) technology.
4. Is there a faster way to search for gift items on Flowers N Gifts 24x7?
We have already told you how you can purchase gifts from our online platform by choosing from our categories and sub categories. If you are in a hurry you can avail our Quick Search option. Visit our homepage and look up the right hand side. The mere selection of the Recipient and the Occasion will unlock a plethora of options for you.
5. Can you register with Flowers N Gifts 24x7?
Yes you can register with us right while purchasing from us for the first time itself.
6. Why do we recommend registering with us?
Simply because you will have access to several benefits when you are registering with us. Keep a personal address book, access Order History and Status, get reminders of the upcoming occasions and enjoy quick order completion facilities.
7. Is it possible to cancel an order?
Yes. You can cancel an order only if it has not already been shipped. For details you can get in touch with our Customer Support.
8. What is the mode of delivery followed by us?
We would recommend you find out about our delivery processes thoroughly before placing your order. We have adopted different modes of delivery for different products. Perishable products like dry fruits, cakes, chocolates and flowers are hand delivered right on the date specified by you. Soft toys, coffee mugs and gift cards among others make for our non-perishable items and are shipped through reputed courier services.
9. How is your order confirmed?
We have your order registered and as soon as you complete the payment process. Keep the Order Number handy as it will help us identify you in case of queries or doubts.
10. Can you change your order?
Yes you can change your order by writing an e-mail to us or calling us during business hours. For details, you can contact our customer support. Please change the order 24 hours prior to delivery so as to facilitate delivery across larger distances.